Unwanted/incorrectly ordered items can be returned within 14 days of the date of ordering, providing the following conditions are met:
Goods must be returned in the original packaging, with all accessories.
Goods must be returned in ‘as new’ condition, and suitable for resale.
All goods must be un-used and un-opened.
E-Liquids & chemicals such as flavourings, nicotine, propylene glycol and vegetable glycerin are classed as a consumable item, therefore they cannot be exchanged or returned once purchased, unless faulty. If you require more information please contact us before purchasing.
In all cases you must contact us first to obtain a returns authorisation; goods returned without valid authorisation may be rejected. You are responsible for the cost of returning unwanted or incorrectly ordered goods to us, including adequate insurance cover and recommend that you post with proof of delivery, as any returned items we do not recieve without providing proof of delivery, will not be credited.
This does not affect your usual consumer rights, including your right to claim a refund, replacement or compensation where the goods are faulty or misdescribed. Faulty items will be replaced within the warranty period.